Frequently Asked Questions (FAQs)
Your Questions, Answered
At Comet Fast, we’re committed to making shipping as simple and stress-free as possible. Here are answers to some of the most common questions our customers ask.
Frequently Asked Qutestion
How do I schedule a pick-up?
Scheduling a pick-up is quick and easy!
Step 1: Visit our website and click “Schedule a Pick-Up.”
Step 2: Enter your pick-up address, package details, and preferred time.
Step 3: Confirm and submit your request—we’ll handle the rest!
What types of items do you ship?
We ship most standard-sized packages, including:
✔ Electronics, clothing, and household goods
✔ E-commerce orders from online sellers
✔ Documents and lightweight parcels
We do NOT ship:
🚫 Hazardous materials (flammable, toxic, or explosive items)
🚫 Perishable food without proper packaging
🚫 Oversized or overweight items beyond standard carrier limits
Have a special request? Contact us for assistance!
Do you provide packaging materials?
Yes! If your items aren’t already packed, we offer professional packing services for an additional fee.
✔ Standard Packaging: Boxes, bubble wrap, and protective fillers.
✔ Fragile Item Handling: Extra care for breakables like glass and electronics.
✔ Custom Packaging: For unique or oversized items.
Need help packing? Let us handle it for you!
How long does shipping take?
Delivery times depend on the carrier and shipping method you choose:
📍 Standard Shipping: 3-7 business days
🚀 Expedited Shipping: 1-3 business days
✈ Overnight Shipping: Available upon request
You can track your shipment in real time after it’s sent.
Need it faster? Contact us for express shipping options!
What if I’m not home during pick-up?
No problem! Here’s what you can do:
✔ Leave your package in a secure location (front porch, mailbox, concierge desk, etc.).
✔ Specify drop-off instructions when scheduling your pick-up.
✔ Reschedule for a later time if needed.
If we’re unable to pick up your package, we’ll contact you for next steps.
Schedule A Call Now
Customer Support Information
arvind@zapsusa.com
Phone
314-884-8334
Live Chat
Available on our website
Still Have Questions?
We’re happy to help! Reach out to our customer support team anytime.