Frequently Asked Questions (FAQs)

Your Questions, Answered

At Comet Fast, we’re committed to making shipping as simple and stress-free as possible. Here are answers to some of the most common questions our customers ask.

Frequently Asked Qutestion

How do I schedule a pick-up?

Scheduling a pick-up is quick and easy!
Step 1: Visit our website and click “Schedule a Pick-Up.”
Step 2: Enter your pick-up address, package details, and preferred time.
Step 3: Confirm and submit your request—we’ll handle the rest!

What types of items do you ship?

We ship most standard-sized packages, including:
✔ Electronics, clothing, and household goods
✔ E-commerce orders from online sellers
✔ Documents and lightweight parcels

 We do NOT ship:
🚫 Hazardous materials (flammable, toxic, or explosive items)
🚫 Perishable food without proper packaging
🚫 Oversized or overweight items beyond standard carrier limits

 Have a special request? Contact us for assistance!

 

Do you provide packaging materials?

Yes! If your items aren’t already packed, we offer professional packing services for an additional fee.
✔ Standard Packaging: Boxes, bubble wrap, and protective fillers.
✔ Fragile Item Handling: Extra care for breakables like glass and electronics.
✔ Custom Packaging: For unique or oversized items.

Need help packing? Let us handle it for you!

 

How long does shipping take?

Delivery times depend on the carrier and shipping method you choose:
📍 Standard Shipping: 3-7 business days
🚀 Expedited Shipping: 1-3 business days
✈ Overnight Shipping: Available upon request

You can track your shipment in real time after it’s sent.

Need it faster? Contact us for express shipping options!

What if I’m not home during pick-up?

No problem! Here’s what you can do:
✔ Leave your package in a secure location (front porch, mailbox, concierge desk, etc.).
✔ Specify drop-off instructions when scheduling your pick-up.
✔ Reschedule for a later time if needed.

If we’re unable to pick up your package, we’ll contact you for next steps.

Customer Support Information

Email

arvind@zapsusa.com

Phone

314-884-8334

Live Chat

Available on our website

Still Have Questions?

We’re happy to help! Reach out to our customer support team anytime.